Game mode: [Online | Singleplayer]
Problem: Bug | Performance
I have noticed and have direct evidence and correlation using charts of a major issue concerning the loading of the main game.db file of the game itself.
Here is what I have learned and it will require some major thinking to solve this problem.
Originally on server US 1941 Our gaming community noticed that once the servers went down that it took anywhere from 5-8 hours for them to come back online. As we continued to play, week after week, that time only increased.
Notes: After dealing with the constant daily server down time, far prior to you guys fixing the recent repeated server crashes on the last server update, we inevitably couldn’t decide who to blame. We originally thought that it was gportal not intervening and restarting the server in a timely fashion. Some of us also assumed that it may in fact be Funcom related. Nothing made sense so we as a group decided to purchase hosting a server using Hosted Havok. In our bundle we purchased 20 slots, CPU priority at 8GB of ram and from that point it was a dream to experience. No lag, no rubber banding and hardly ever crashing, that is, for the first week at least. That didn’t last.
The second week on the private server, the game.db file would crash approximately every 16-24 hours requiring a forced reboot. During that first week it took 10-20 seconds for the game to be loaded and to be displayed as listed withing the game when refreshing. The game.db file was approximately 2MB.
The third week things got busy, new blood of 5 people joined us along with our 15, those from the start have already become level 40 and began building or have completed minor structures. Server stability continued to last between 16-24 hours after which, still requiring a server restart. During the 3rd week, the server became available to log into online after 45-50 seconds after the server restart. The game.db file at this time was approximately 15MB.
The 4th week the same continued with more members joining, many numerous builds completed, numerous level 60’s and this time a server restart brought the game online after approximately 1-2 min when refreshing the list. At that point the game.db file was approximately 25MB.
The 5th week which is now the same continues but now the server struggles to stay online for more than 12 hours straight until wide spread lag, rubber banding, and also thralls become non responsive until attacked but more importantly it took around 3 min for the server to come back online and the game .db database file is now approximately 30MB.
The point I am trying to make here is, given the experience with gportal servers that have been online and in use for a very long time since the last full wipe and having far more interior customization made to the map by players it is safe to assume that the game file for US server 1941 as an example is far greater then ours. This leads to a simple logical reasoning that the larger and more intricate the game.db file becomes the longer it takes to reload to become available to log into.
If you learn after investigating that this is the case and can see this correlation yourselves, it then begs the question, how are you guys going to fix this ever growing and very major systemic issue? Given that downtime is the single defacto killer for an MMO sandbox title, this would seem to be a major issue and concern and it leaves me pondering, where will our server be in 6 months from now? Will it also take our server to come online for hours at a time just like your official servers? Our server settings mirror your official PVE-C server settings. Hosted Havok’s hardware (non VPS) is on par if not better then what gportal is currently using to host conan exiles official servers. We even purchased CPU priority which gives us a slight added advantage. This issue has many of us funcom fans very concerned, especially since many of them donated to and continue to donate to keep the server up long term. 15 of us already left the official server having spent so many hours building to our hearts desires and obtaining rare items to continue exploring and enjoying the game only to have us all start over again due to our frustrations, frustrations enough to warrant spending a lot of money on hosting and I being the admin am taking it upon myself to administrate it, no small feat mind you. I would appreciate a firm investigation on this concerning matter. If this issue is fact then it could very well spell disaster over the next year as servers continue to grow. Despite DLC’s, giveaways and the amazing game that you have built, no one will stick around to play a game that is down 1/2 the time. If I can help in anyway it would be my pleasure to assist.
I await your response fellow Developers/Management.
Thank you for you time.