My char disappeared

Game mode: [Online]
Problem: [Bug]
Region: [America do Sul]

I’m having trouble logging in to my character. I unlocked the night before (03/08/2018) and logged in the next morning, asked me to create another character, as if I had never played the server (Official 1997). I created another char, went to my “base” where I had logged off, and my character was in the same place (I have print of the personagtens side by side).

Could they solve this problem?

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