My entire clan is Banned from official servers and without reason or explanation

What is happening? my clan is banned from every server? no reason given. My base still exists, checked by logging in with a silver account. If my entire clan is banned why not destroy my base too! Under what rules are you allowed to destroy all the hard work time and effort to grind materials and progress in the game. I’ve helped so many people new to the game convinced them that its worth playing. Even going as far as to buy DLC content. Now im banned from playing the game. I demand to be allowed to play material i purchased with good money. Maybe a class action law suit is in order. Anyone else banned for no reason, and given little to no explanation? I bet there is enough of us to put a significant dent in their accountability. or are you just going to lock this topic too?

Submit a ticket to Zendesk. They should be able to tell you there what is going on.

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did this is what they sent me

Greetings Exile,

Thank you for reaching out to us. We have received your request and will look into it as soon as possible.

In the meantime, you’ll need to confirm that you’ve fully read through and understood our current terms of conduct for the Official Servers. You can read the terms here: terms of service

Additionally, we will also need you to provide the information below:

  • Platform (PC, Xbox, Playstation, etc.)
  • Official Server Number
  • If you play on PC, a link to your Steam profile.
  • Character name, and clan or clan names you used to play in, if applicable.

Thank you for your patience and understanding.

Disconcerting when i already included the information above in the ticket itself.

no matter what I send or ask this is all they reply with

Well, some things do take time. I know that’s not what you want to hear but it’s the facts I guess. Seems like a pretty standard answer. I guess time will tell though. I do believe though that the rules state that if even one clan member breaks the rules the whole clan could be banned. SO, it may not have been you directly that did anything.

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