Discussing your account status on public forums is unsafe in the first place. Telling your ID and details regarding your account are what make you vulnerable to account theft. Use only the proper channels to discuss your account status, and only with Funcom staff.
You will need to submit a request through Zendesk for assistance with Conan Exiles issues. The email ticket you cited was submitted through our MMO support page and we can’t assist you with this issue through that path. We apologize for the confusion.