Game mode: [ Select one: (Online official)]
Type of issue: [ Select one: Bug ]
Server type: [ Select one: PvE ]
Region: [ North America]
Hardware: [ PS5 and PS4-Pro]
My character is not available after server crash/reboot. Kicks me directly to the character creation screen
I expect to be able to play the character that I originally created and was playing
- Have server crash.
- Have server be offline for 24+hrs.
- Have yourself and your clan mates enter multiple zendesk tickets about the downed server.
- Get no response from game company.
- Have server come back online but character data is gone.
- … frustrate player base with non responsiveness and dismissive resolutions.