First some quick background:
I am Australian and play on Oceanic servers 6403/1972 and 1952 all PVE-C.
I have 9923 hours playing this game.
After i hard days work after dinner i enjoy doing interesting builds and generally enjoying the game ( relaxed mode ).
Lately I decided to build on the (2) damaged temple like structures in the far SE ( near the entrance to Dagons ).
Been there a few weeks now progressing my fun build when several players on Server 1952 inform me they had bases disappear. I check mine and sure enough it is gone completely. Just the usual stubborn place ables and thralls left dancing in the air as per normal.
I make a post in the feedback and raise a ticket regarding this issue. A day later i find Funcom has suspended me for (2) weeks. Not just on Server 1952 but my entire account ( all servers ). Zero response to the ticket by the way.
Reason? Blocking resources/and or a location was the message pop up.
So no warning or even a courtesy message for any of these players or even a longstanding player such as myself. Just a suspension for 2 weeks with zero notice and no warning.
The other players that had that same issue are in the same boat as me and their reaction is mostly the same if not worse.
I think this is grossly unfair and represents poor if not non existent customer service. Where I have built is a common place to build in a ruined temple that is:
a) not part of any quest ( that i know of )
b) is not in a “no build zone”. Building is allowed in these spots. Over all my years of playing this game I have seen builds in this spot over and over again. There is no resources there and nothing significant there it is a ruined building that your game says people can build on.
c. Not blocking any thoroughfare ( it doesn’t go anywhere anyway it’s next to the water )
d. No NPC’s present.
Suggestion for the future:
- If you find a player has built somewhere you don’t approve of send them a pop up that says" You have 48 hrs to remove your building from Grid such and such as we feel this area is inappropriate for building "
2.Common courtesy should be a thing taken for granted not requested.
- Make said area a “no build zone” like in other parts of the map.
So why did I call this post “One good turn deserves another”?
Because I have suspended Funcom.
I have purchased all DLC’s and most of the bazaar items to date. No more will I purchase a thing from their shop or any future DLC . I know it’s a drop in the ocean but that’s my response. Not to mention I will be responding to the many people on Steam and You Tube who say" why are you still playing that dead game?"
Before my response was to stand up for Funcom and suggest other modes of play to maintain interest and look to the future updates.In general try to be an ambassador for this game. Now I will have to respond in a different manner.
Regards,
Goldius The Exile.