Paid a month, cant log in


#1

Greetings,

Yesterday I paid a month on my account to try out the new server.
Unfortunely there was a payment bug and now I have 1 month paid, 1 month failed payment, and so, even that I paid my account its frozen/unplayable.

Been waiting for 17 hours already and I still have no response.

Ticket #1105025


#2

Just wait a month and it will be OK :slight_smile:


#3

This is unaceptable on so many levels… 17€ per month and they can’t even handle a simple task in customer service.


#4

I bet it has something to do with the new payment window and the amount of players who came back. I agree tho, that the wait time is way too long for this kind of error.


#5

My problem is solved now btw… so I am in…

How do one claim - got this msg “You have 7 pending reward items. Claim Pending Rewards to receive them.”


#6

In the Daily Login window (it opens automatically when you log in) click the claim button, and then they spawn in your inventory :slight_smile:


#7

Nahh it is the items from Sub 12. month


#8

Ahh okay I don’t know then :confused:


#9

My problem is also solved now. Took about 30 hours. Anyways better late than never. Seeya guys in the game!


#10

Solved, after 20h+ hours.


closed #11

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