I understand if you’re feeling frustrated with this situation and I do apologize for any inconvenience this has caused.
I’ve double-checked your ticket status and can confirm it’s still in the process of being handled by the team member in charge of your case. You’ll hear from them by email as soon as they have further information or instructions for you, so for now please keep an eye on your email inbox for updates. As your ticket is already being processed, there’s no further expediting we’re able to do in this case. We can only ask for your patience. Thank you for your understanding in this matter and I do hope you enjoy the holidays, regardless.