The speed with which support inquiries are processed here is under all hell. I bought a year of Premium over 2 weeks ago, but it wasn’t unlocked due to an old failed payment. That’s why I started a ticket 2 weeks ago and started a thread here 8 days ago. So far there has been no reaction to either, which is an indictment of the support. The money was debited immediately, so I would also like to get the corresponding service. If neither the support nor AndyB react to this thread in the next 14 days, then I will contact my payment service provider and reverse the payment.
I have never experienced such poor service in 20 years of online gaming.