PC Gamepass users NEVER get updates on time

This is yet another post about not getting the updates if you play on PC Gamepass UNLESS you reinstall the entire game.

There have been two hotfixes in the last 15 days. It’s not fair we have to reinstall the game so often in order to be able to play on official servers after every update.

Anyone has any solution other than a reinstall? I’ve seen similar threads and they never have another solution, but maybe someone knows something new this time around…
Maybe we could delete some files to force an update or a repair that comes along with the update?

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I asked the Xbox support team about this, this is my chat log with them:

XBOX Support team: Hello Erick, thank you for reaching out to Xbox Support, We apologize for the inconvenience caused, But can you please elaborate more on the issue your having ?

Me: Sure. I don’t know why this happens, and I’m not the only one experiencing this issue. I’m also not sure if this happens with every single game available on the PC Gamepass, but it certainly always happens with Conan Exiles. Everytime Funcom (Conan Exile’s developers) releases an update, it becomes instantly available in stores like Steam or Epic. However, it never shows up in the PC Gamepass on time. The first time I noticed this issue, I was trying to log into an official online Conan Exiles server, but it showed up as invalid, even though my Steam friends could join in immediately. This went on for days. Even after clicking the “Search for updates” button, it never said there was an update available. I read in a forum that the only way to solve this was either waiting for up to a couple of weeks for the Gamepass to make the update available, or to reinstall the game.

What I don’t understand is, why does the game comes with the update included if I reinstall it, but if I don’t reinstall it and I only click the update option, the Gamepass says there are no updates available

This is a major issue as Conan Exiles is mainly an online game, and if I don’t have the latest update installed, I just can’t join the official servers. It’s not an appropriate solution to reinstall the game every time there’s an update just to be able to play, as the game size is 90gb.

Yesterday there was a hotfix and Steam and Epic users were able to install that minor update with no issues at all, but us PC Gamepass users either had to reinstall the game, or wait for the update to be available. I tried to update it in the morning, and the update was not available, I tried again in the afternoon and it still wasn’t available. As this has happened before, I just ended up reinstalling the game for the fourth time since I started playing. Once again, how come if you reinstall the game, it comes with the new update included, but such update always takes way, way, way too long to become available for everyone who already has the game installed? Sorry if I repeated myself too much, I wanted to be as clear as possible with what the issue is.

XBOX Support team: We apologize for the late reply, it’s due to the high volume of messages, Can you please try on a different game to see if the issue with the game itself ?

Me: That’s not how game updates work. How could I know when a game is going to be updated so that I download it before the update comes out?

XBOX Support team: We apologize for the inconvenience caused, But when we check the updates for games are pushed by the game developers.

Me: So, let me get this right

My Steam friends have been able to play Conan Exiles with the new update for almost a week now.

I uninstalled the game and installed it again, and I also have the update.

But my friends who play it through PC Gamepass who have not reinstalled the game like I did, can’t play the game yet, because the update hasn’t been released on PC Gamepass Even though Funcom told us they release the update for all platforms at the same time.

What gives? where does it go wrong?

XBOX Support team: Hello Erick! We are terribly sorry to know that you are going through this. Please accept our deep apologies for the inconvenience. We would like to inform you Erick is this is something that the game developers must address because we have no control over the game’s updates. The only thing We can advise is to avoid reinstalling the game when there is an update for it is to go to the Microsoft store on PC, go to the updates tab, and try starting the update from there rather than from the Xbox app. Can you also please verify that Xbox app and all gaming services is up-to-date including Microsoft Store and Windows OS. We will be looking forwards to your reply. :slight_smile:

Me: I did exactly what you told me to. I checked for OS and Microsoft store updates, there was nothing. I then checked if I could update Conan Exiles through the Microsoft Store, and no update showed up. Today there was yet another hotfix, and it just does not show up anywhere. Not after checking for updates like you told me to, and not through the usual methods. Once again, the only solution I can see is to reinstall the game, for the fifth or sixth time now.

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I have a question. Not attempting to ridicule. I have heard similar on Forum before are people using Xbox to PC so they don’t have to purchase the game for PC because they get it free Forum Xbox? I am on PS5 several years ago Sony put the game out for free. Admittedly I don’t understand how this works is the reason I am asking
@NomasErick

PC Gamepass is a subscription-based service. You pay around $10 a month, and they give you access to a selection of games you can install and play. You don’t play for free. @sestus2009

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OK Sony has that also. Have not tried it basically Exiles is the only game we have played since release. Understand why people are doing it know. Thanks for the info
Good Luck to you hopefully Microsoft sets up a immediate update system like Steam has for others.

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Thanks man. I really appreciate it.

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If you google the update issue and Gamepass there are other games that have same problems witch indicate that its a Gamepass problem.
I bought one expansion there for Conan but I’m seriously thinking of leaving Gamepass because of these issues. I love the game but I’m not sure that I will buy the game on steam then pay for same expansion twice. wish we could transfer stuff over to steam that seems like the only solid solution at the time. Hope you get some help and clarification.

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Your welcome. All the PC players I know on Forum Steam from what I understand. I have no keyboard skill one finger typer. As you can guess I am PC challenged

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I’m in the same boat, @TheSwed .
I bought two expansions not knowing about these issues. Otherwise I’d have never bought anything via Xbox.
I’ve also considered moving to Steam several times now, but as you said, because there is no way to transfer your data over to another platform, I’d have to start my character from the ground up. My character in the PC Gamepass version is already level 60, and has like 300+ knowledge points available (besides the main ones everyone starts with) because of ruins and other stuff that make your knowledge points increase. Starting from the very beginning does not sound appealing to me. That’s why I’m looking for a solution. I love the game. I’d like to keep giving my support to the PC Gamepass, but it’s very hard with issues like this one.

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Welcome to the Forum.

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There is alot of people who continually start over for the challenge
My wife and I play on official server’s even though we own a Exiles and Siptah server . We have a friend who bounces from server to server to help people then deletes his character. @NomasErick

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Sure, but:

You can’t play online if your client version is not up to date → redownload entire game

If you don’t play online (like me, at the moment i like it more to build pretty castles than to hack & slay stuff) there is the problem that if you buy something at the bazaar (eg. stormglass-set) and the then-to-old version fails to connect to it your pretty castle falls apart around all those pretty new pieces you don’t “own” anymore (happens to me twice) → redownload entire game and build new pretty castle because game doesn’t even tell you there is a new version or your savegame is not compatible anymore.

The conclusion for me was to abandon the PC-Version as long as this issue ist not fixed, fortunately i own an Xbox too where at least this problem does not exist.

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I respect that, but unfortunately I don’t really have much free time or money I could spend on a new character. I’ve been developing the one I already have for a really long time now. I can understand people liking the idea of starting over, but in my case, I would lose not only my character progress, but also my DLCs and store-bought items as well.

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I can well understand that. Is your offline game running ok.? :man_running:

Loosing your Dlcs would be terrible. By the way made my first Golum today it’s kinda cool.

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My offline game runs okay, but all my buildings and progress have been made on Official servers.
That’s cool that you created your first golum! Have fun! Hope I can continue playing soon as well.

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I can’t update the game without having to download it again. I contacted the game pass service and they told me to contact funcom. It’s boring having to uninstall and download the game again with each update.

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I feel what you’re going through, @valzarth
This was the last part of my conversation with Xbox Support on Twitter (@XboxSupport).

XBOX Support team: Thank you Erick for getting back to us and we are sorry to hear that the issue has persisted on your end. We understand that reinstalling the game every time to get i to work isn’t the wanted solution, have you seen or heard of other Xbox game pass users on Pc having the same issue ?

Me: Hi.

Yes, every single Conan Exiles user that plays through PC Gamepass has the same issue.

Here are just some of many threads on the Funcom official forums about this issue:

Some Reddit threads as well:

https://reddit.com/r/ConanExiles/comments/zrbrik/xbox_game_pass_pc_doesnt_have_latest_version_again/

https://reddit.com/r/ConanExiles/comments/x3hz9s/pc_gamepass_of_the_game_is_build_40307534529/

https://reddit.com/r/ConanExiles/comments/nzttfc/xbox_game_pass_pc_update/

As you can see, in literally every single one of these threads I shared with you, the only solution the community has found is to reinstall the 90gb game every single time there is an update.

But if you play through Steam, the game immediately updates itself with no issues whatsoever.

XBOX Support team: Thank you Erick for sharing with us the links, we will be reporting this issue to our ranger and Xbox support team to be investigated, please provide us with your gamertag and region to include them in this case.

Me: My gamertag is “XXXXXX” and my region is XXXXXXXXXX.

XBOX Support team: Thank you Erick, we would appreciate as well if you could report the issue from your device following the instructions on this link Xbox Support.

Me: Thank you. I did report the issue that way earlier today. This is the post it created: https://aka.ms/AAk78f2

XBOX Support team: Thank you Erick for submitting the report, we hope the issue gets solved soon and that the game developers address it too. Should you need any assistance with any other concern please don’t hesitate to ask.

Me: I just hope the issue gets a solution as soon as possible. I’ve now heard about other people saying Conan Exiles is not the only game or even software that presents issues like this one. I don’t know much about it since Conan Exiles is the first online game or service that I’ve used that relies on Xbox/Microsoft services. I’ve played lots of online games before, but not through the PC Gamepass. Conan Exiles is the first one and unfortunately the issue that i’ve explained is a major one that needs a solution asap.

XBOX Support team: You are most welcome Erick, if we get request with similar issues we will investigate them as well following the same process taken on your case.

So if anyone else wants to put some pressure on them, you could comment on my Feedback Hub post ( https://aka.ms/AAk78f2 (note that it will open a software only Windows has installed: “Feedback Hub”)), or create a new one following the link they shared (Xbox Support).

Unfortunately, Funcom hasn’t replied to any of my attempts at communicating with them.

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This was the last part of my conversation with the XBOX support team on Twitter “@XboxSupport

XBOX Support team: Thank you Erick for getting back to us and we are sorry to hear that the issue has persisted on your end. We understand that reinstalling the game every time to get i to work isn’t the wanted solution, have you seen or heard of other Xbox game pass users on Pc having the same issue?

Me: Hi.

Yes, every single Conan Exiles user that plays through PC Gamepass has the same issue.

Here are just some of many threads on the Funcom official forums about this issue:

Some Reddit threads as well:

https://reddit.com/r/ConanExiles/comments/zrbrik/xbox_game_pass_pc_doesnt_have_latest_version_again/

https://reddit.com/r/ConanExiles/comments/x3hz9s/pc_gamepass_of_the_game_is_build_40307534529/

https://reddit.com/r/ConanExiles/comments/nzttfc/xbox_game_pass_pc_update/

As you can see, in literally every single one of these threads I shared with you, the only solution the community has found is to reinstall the 90gb game every single time there is an update.

But if you play through Steam, the game immediately updates itself with no issues whatsoever.

XBOX Support team: Thank you Erick for sharing with us the links, we will be reporting this issue to our ranger and Xbox support team to be investigated, please provide us with your gamertag and region to include them in this case.

Me: My gamertag is “XXXXXX” and my region is XXXXXXXXXX.

XBOX Support team: Thank you Erick, we would appreciate as well if you could report the issue from your device following the instructions on this link Xbox Support.

Me: Thank you. I did report the issue that way earlier today. This is the post it created: https://aka.ms/AAk78f2

XBOX Support team: Thank you Erick for submitting the report, we hope the issue gets solved soon and that the game developers address it too. Should you need any assistance with any other concern please don’t hesitate to ask.

Me: I just hope the issue gets a solution as soon as possible. I’ve now heard about other people saying Conan Exiles is not the only game or even software that presents issues like this one. I don’t know much about it since Conan Exiles is the first online game or service that I’ve used that relies on Xbox/Microsoft services. I’ve played lots of online games before, but not through the PC Gamepass. Conan Exiles is the first one and unfortunately the issue that i’ve explained is a major one that needs a solution asap.

XBOX Support team: You are most welcome Erick, if we get request with similar issues we will investigate them as well following the same process taken on your case.

So if anyone else wants to put some pressure on them, you could comment on my Feedback Hub post ( https://aka.ms/AAk78f2 (note that it will open a software only Windows has installed: “Feedback Hub”)), or create a new one following the link they shared (Xbox Support).

I also created a Reddit thread: Reddit - Dive into anything

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Don’t mind me. Just keeping this thread alive.