Players helping players? How so?

First things first: i must say i do appreciate that some good people can share their time and good will to help another people with their issues! It should obviously be a battle took by the company wich sell a game and gives no attention and no support to their customers and shamefully relay on others to do their work!
That said, i would love to understand exactly how can anyone other than Funcom itself help a player with a thecnical issue? Honestly, i really would love to know the answer for this question!

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