Please need answer from support [Funcom Support #1079197]

[jooo]

I have the exact same problem, used GRACE on my 4 different accounts. I placed the support ticket 3-4 days ago and no response yet, guess I have to do the support contact with all of my accounts? I think there should be easier way, to activate all those account that used GRACE in this timeframe.

My thread on that issue:

Used GRACE in Free to Play 1 week window, now account FROZEN?

As the topic says, I bought in game 4x GRACE and used them on all of my 4 accounts, now they’re all FROZEN even though I activated (Used) GRACE’s ingame from GMI. After the free to log week was over, it says now: “Error - Not paid Your account is not paid for or has been blocked.” Why it is frozen when I used GRACE? Problem with the free to play window promo Anarchy Online had? The promo was still on when I used it, did that cause a problem and the GRACE didn’t record and add 30 day game tim…