Our Project Director, Scott Junior, would like to address the Xbox community with an update regarding the current situation with stability issues:
The team has spent the last few weeks investigating crash reports, optimizing GPU/CPU usage, and eliminating several theories we had developed about what is causing the Out of Memory crashes on the original Xbox One and Xbox One S. We are also looking into the work around several players use (loading an offline single player game before logging into a dedicated server session) and determining what causes it to increase stability.
We released a patch today that adds a critical piece of logging to crash reports. This information will allow us to reproduce the Out of Memory crashes players are having in a more efficient timeframe. When the client crashes we receive a crash report with useful information like player location, player state, how much memory you had available, and other anonymized information that allows us to attempt to emulate what was happening when the client crashed.
Today’s patch will add information to crash reports so we can see what building pieces were in memory, how many thralls were in your vicinity, and which assets were loaded. Using this information we can narrow down the cause of crashes, focus our time on optimizing the correct assets, and improve the client’s memory usage.
When we first started this process, I was hopeful we could have everything wrapped up before the end of the year. Unfortunately, we are not going to be able to hit that target. We will continue to work over the next few weeks, take a break for the winter holidays, and start again in early January. We have made progress the past few months and we have several fixes in testing now, but we are not ready to release anything yet.
I will have an update early in January to give a progress report.
I: Producer Letter on the XB1 stability issues
II: Producer Letter on the XB1 stability issues (II)
III: Producer Letter on the XB1 stability issues (III)
IV: Producer Letter on the XB1 stability issues (IV)