PUA/AD.CoinMiner.apdz malware alarm after patch

Just as an FYI and not really trying to troll this thread or anything.

I am VERY security conscious of my computer and other devices I use. I have been using computers for approximately 35 years. I build my own computers from components and am pretty familiar with hardware issues and what can cause them and how to resolve them. Not so good at software generally. I believe this only serves to make me even more security conscious because I’m not very familiar with how software works from a programing level.

In all my years of computer usage I have never gotten a virus so bad on my computer that i’ve had to completely crash windows and reformat my HDD and reinstall windows. I have gotten about 3 or 4 viruses over the years that might have become serious enough to cause significant problems with my computer but at the same time I had fairly decent antivirus software to ward this off.

I have over my computer lifetime used Norton AV and McAfee AV and Kaspersky off and on depending on which one was a better deal at the time and/or might have come for free from a particular source or service I am using. I have also used Windows Defender for some spans also.

I do not work for Norton or McAfee or Windows or anyone else and i’m not pimping these programs for some kind of financial gain or anything. I’m just trying to illustrate something i’ve noticed in many years of experience with general computer software as far as antivirus.

I am very leery of most any other antivirus program because i’ve noticed that it seems like everytime Norton or McAfee and Kaspersky to a lesser extent comes up with a new way to possibly spot virus activity in files, many MANY other programs seem to try to add this to their to their program ASAP, to better or worse results.

It appears the aprox 15 people who have posted in here about this problem are EXTREMELY worried about computer security, for better or worse, and at some point the border between excessive paranoia vs logical conclusion seems to slide around a bit.

ALOT of antivirus programs are not very good. I’d say probably over half of them TBH. And when an issue like this comes up it seems like logical thought gets frequently tossed out the window in favor of the blame game about what in this case Funcom did wrong in causing this to happen, which is probably the furthest thing from the real truth. Several people in here who are far more known in regard to reliability of information and helpfulness in this game have already tried to calm the flames and apparently this was all for naught.

In posting this i’m not trying to specifically irritate anyone in particular. I’m simply trying to present the reality of the situation, both from my personal point of view and experience, and from information already posted, from a different direction to see if this possibly results in a new way at looking at the situation from a more logical perspective.

My apologies for this being a very long drawn out post but I had alot of thoughts about the problem after reading thru all of the comments in this thread and forming an opinion.

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Are there any solutions? Ok, Avira killed grGranite dll, restored, doesn’t work. Any official explanations?

You need to add 2 file paths into exceptions: download folder and game folder.
Avira settings -> PC Protection -> Exceptions -> Files and Folders to be ignored…

_PATH_STEAM_OR_STEAMLIBRARY_\steamapps\common\Conan Exiles\Engine\Binaries\ThirdParty\GraniteSDK\Win64\release\grGranite.dll
_PATH_STEAM_OR_STEAMLIBRARY_\steamaps\downloading\440900\Engine\Binaries\ThirdParty\GraniteSDK\Win64\release\grGranite.dll

Replace PATH_STEAM_OR_STEAMLIBRARY with your case.

Then you can continue to download the update (file could be blocked by Avira - just restart PC)

If you have already updated the game and it doesn’t start - check steamapps\common\Conan Exiles\Engine\Binaries\ThirdParty\GraniteSDK\Win64\release.
There are must be 5 files:

  • grCore.dll (219880 bytes)
  • grGranite.dll (393448 bytes)
  • grGraniteDX11.dll (263400 bytes)
  • grGraniteDX12.dll (257768 bytes)
  • grGraniteQuartzFast.dll (652520 bytes)

If grGranite.dll doesn’t exist or have 0 bytes size - restore it from Avira’s Quarantine or Verify game files in Steam or redownload the game

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No, Avira is not the only one - Total AV is also flagging it.

Never heard of Total AV, and coming from me that’s saying something.

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Total AV doesn’t show up on this report. Link. Though many of the top dog AV’s out there are reporting everything is fine. I’m using Bitdefender, and it’s the king of being overprotective, and even it didn’t show up there.

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la tentative pour joindre le service client ramène invariablement à ce forum où apparemment aucun personnel de funcom n’est présent pour répondre au problème qui se pose. Ajouté à cela que “le sujet sera fermé 7 jours après la dernière réponse” comme c’est noté sur le forum, alors il y a t-il un recours pour nous, joueurs, qui sommes dans l’impossibilité de faire fonctionner le jeu?
Ce fichier, détecté comme virus, a tué le jeu de la moitié des joueurs de mon serveur. Plutôt que du bidouillage d’anti-virus qui marche au petit bonheur la chance, quand les développeurs règleront le problème de ce fichier? Conan exiles qui fonctionnait très bien sous n’importe quel anti-virus ne fonctionne plus après une mise à jour de funcom et la faute aux anti-virus? Ce manque de sérieux dans la résolution de problème nuit à ce jeu. Un jeu qui a été un nouveau souffle pour funcom!
Par pitié, ne nous laissez pas partir de ce jeu par votre manque de communication et de mise en place de rectificatifs Funcom!!
En espérant être entendu, je vous souhaiterait bien à tous bon jeu mais hélas ce n’est pas possible. Alors, bonne continuation à tous. En espérant que cette lettre à la mer soit entendue.
Ps :apparement,le traducteur automatique traduit n’importe comment, du coup, j’espère que vous comprendrez quand même!

Hi everyone,

I can confirm that I got the issue on a computer with AVIRA and had no problems with the update on a machine with McAfee antivirus software.

After several tries of downloading several Gbits with a slow Internet connection, I found this thread (or better the merged ones) and saw that this really seems to be an issue of the AVIRA software.

As RayKV stated, I also needed two exceptions to let this bypass AVIRA. For me, the antivir software also spotted the grgranite.dll as malware and moved it to the quarantine zone - for both pathways.

Moving it back with the exception flag for the file had to be repeated after a restart of the computer and repeated downloading of the last update patch in order to have both exceptions accepted by antivir.

With the two exceptions, it seems to run properly.

I do not say that I am content with the solution. I only did these exceptions, because I think, if other major antivirus software do not have a problem with the file, and I don’t read ugly things about it on the web, I allow this.
However, in principle I would prefer, if FunCom or any game developers would not put it onto their gamers to worry about such things but prevent this from happening.
Suggestions to turn off or deinstall important security software are no advice… there should be another way.

So please, modify your patch for the convenience of your gamers!

Just my 50ct …

horrido

Here’s the other half a buck …

The problem does not lie with the Funcom developers, but the inaccurate heuristic algorithm that AVIRA uses. One cannot expect a developer to anticipate bad code in an antivirus.

I do think, however, that Funcom ‘could’, in no uncertain terms, advise AVIRA of the problem.

Regards

jim

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I had this Problem using Avira yes and today I solve it.

Maybe Funcom could do something or not, whatever, but the best there is the solution of this here in the thread. thx to RayKV.

Just follow what he says and it runs immediatly ok.
See details in his post above
Well I put the two “…\release” folders in the exceptions list and restore the files out of Avira’s quarantaine and the update could run to end.

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Congratulations !

Also, thanks to RayKV for the detailed solution.

Regards

jim

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RayKV’s response should be flagged as the answer to the thread to help those with Avira find the solution faster.

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Cette solution ne fonctionne pas pour tout le monde!
Raison pour laquelle j’insiste à nouveau afin que funcom règle le problème. Ce n’est pas à l’utilisateur final de trouver une solution. Funcom doit se mettre au travail avec avira! Avira ou tout autre anti-virus qui a détecté un fichier en tant que virus.

Hey everybody,

Since this is still causing confusion (understandably so) between our players, let us clarify once again.
We’ve verified our files once again and they’re all malware free, and all executables are signed with certificate. Avira antiviruses are flagging grGranite.dll files as malware, but it’s a false positive. We recommend our players using Avira antiviruses to add the Conan Exiles directory to exceptions in their antivirus.

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Encore une fois, cela na fonctionne pas pour tout le monde! Même en le mettant en exception, il est impossible à certains joueurs de réinstaller le jeu! Trouvez pourquoi et trouvez une solution! Les joueurs ne sont pas tous informaticien! Que le fichier soit un faux positif n’est pas la réponse au problème posé! Je ne sais pas, modifiez le fichier pour qu’il ne soit plus détecté en tant que virus ou contactez les développeurs d’anti-virus posant soucis pour qu’ils trouvent aussi une solution! Là, il y a des joueurs amers qui tournent le dos à funcom car ils ne proposent pas de solution viable pour eux! Ils sont désœuvrés et dégoûtés! Permettre à ces joueurs d’avoir à nouveau accès à leur jeu me tiens à coeur. Pour ma part sans eux, je ferme mon serveur! Je jouerai à un jeu accessible à mes amis!
J’espère de tout coeur que vous proposerez quelque chose de pérenne pour tous les joueurs!

Say just asking - can the developer not contact avira and other antivirus providers and inform them of the issue? I m sure there is some communication channel for developers and so on…

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Well, I am unable to/dont know how to add any files from conan exiles because I ran into this issue when I was downloading the game for the first time. Is there anything I can do or just wait until somehow it fixes itself?

Welcome, Jamerino :). This can be confusing for new players, so it’s completely understandable.

First question, what antivirus software are you using? I can probably assume it is Avira, since no other AV SW detects this as a false flag.

If so, let me paste RayKV’s solution here. If you run into problems with it, please ask @RayKV since I do not use Avira. First, open Avira and find where to put exceptions so Avira will not quarantine the files, then follow these instructions …

You need to add 2 file paths into exceptions: download folder and game folder.
Avira settings -> PC Protection -> Exceptions -> Files and Folders to be ignored…

_PATH_STEAM_OR_STEAMLIBRARY_\steamapps\common\Conan Exiles\Engine\Binaries\ThirdParty\GraniteSDK\Win64\release\grGranite.dll
_PATH_STEAM_OR_STEAMLIBRARY_\steamaps\downloading\440900\Engine\Binaries\ThirdParty\GraniteSDK\Win64\release\grGranite.dll

Replace PATH_STEAM_OR_STEAMLIBRARY with your case.

PATH_STEAM_OR_STEAMLIBRARY means the path, starting with your drive letter, to the appropriate folders.

Good luck !

Regards

jim

Without making it a kind of long drawn out process. Most software developers use a verified service to scan their files that they are adding in a patch to make sure they don’t cause issues with most of the top antivirus software programs. If this service needed to check the files vs EVERY SINGLE AV Program available, it would introduce needless extra delay in releasing a game update that is usually highly anticipated by the people who play the game. Once the files are verified, the update is given a certification by that company and the main company for whichever platform the update is going to apply to, with the understanding from that company that they trust the file verification service and are taking their word that the files do not cause any problems.

I know I have probably left out several details about this process, and it’s been some time since I worked for Westwood Studios, but I imagine the process is relatively similar still today.

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