In the case of a bugged mission, where it was impossible to continue because of missing elements, I had occasion to file a petition. GM’s were very responsive, though we have yet to make contact over the issue.
The instruction I got in response to the petition appears to say I should go to the mission site – in this case the solo instance in the Kingsmouth sewers – open the petition and wait for a GM to respond. I did so, but after a half hour idle, having to move the avatar every few minutes to avoid auto-logout, when I updated the Tell chat, it said the GM was offline. Shortly after that I had to log out and will try again later.
My question is: is it necessary to wait idle directly at the bugged mission site in order to be assisted by a GM, or can one continue with game play and check the Tell chat or petition window for updates?