Hello! My org mates and I have encountered this problem, and I have found a solution for it. The problem: can’t log in a froob account using the client, the website says it is frozen, tho nő payment history is shown. Go to the old website register.funcom.com, log in and reactivate the free account for free. You have to do this every month, because the froob account will have an expiration date. Hope it helps!

Sadly there is no reactivation anymore. That website gets redirected to account.anarchy-online(dot)com now and you can’t get it to the old website. So I’m still locked out on my Froob account. EDIT: Can’t add links so just removed the period and used (dot) for it.

nevermind its really gone, rip my old froob accounts, forever locked I guess

I’m having the same problem. this post is a year old and nothings been done. I have several 200 characters essentially useless now. thanks for nothing funcom. So I guess I’m beat? funny cuz i had every intention of resurecting my dormant paid account, but not now. I have played the game since 2002!!! Stingray67 is my old soldier, first toon. I sent a “trouble ticket”, but got the canned form letter that i got 6 years ago when my last ticket got submitted. that one never got answered. So, I’m not optimistic. Thanks for ruining a good game, this time I’m done for good. bye

Have a look at this thread for a solution: [image] Register.funcom.com being redirected to account.anarchy-online.com Support Thanks this worked for me as in: Log in to the correct account at: https://account.anarchy-online.com/ The paste this into addresse and hit enter: https://account.anarchy-online.com/account/uncancel_sub There will be no confirmation, but you should now be able to log into game.

I still can’t log into the game, this doesn’t work

20 days old, 5 reply posts, and not one of them from funcom… they dont even care about us, the player, anymore. remember the good ole days when there used to in game managers ARKs? I do. remember when they provided tech support, on a timely basis? I do. guess the good old days are gone for good. I have better things to do with my time than play a game that means so little to the company. maybe when they go under, theyll have the time to care

The silence from support worries me too. I posted this last June when it started happening to me Froob Account saying not paid I just recently posted this in one of the other topics about this problem now that it’s getting worst. "I have multiple froob bank and buff toons that started freezing up. I can’t even log them in now because all I have is the client login info, and have long lost the emails or passwords to reset the accounts. so they are frozen and unplayable “Unpaid” I know the game is on autopilot at this point and I’m ok with that, but this isn’t just a normal ingame bug. We can’t even log in !!! If this isn’t a major problem I don’t know what is !!!

I had this problem a couple of weeks ago when I came back to AO. I don’t know if this helps anyone here, but if you were subbed to TSW (not legends), the account page for that is still the old layout, and it had a reactivate button. But for how long that will remain? Depends… But it took me a while to find that solution, and I had even sent in a support ticket. Fast-forward to now… I just checked my email, and I never got a response to that ticket. Yeah… Of course, I don’t need their help anymore, but still! If FC don’t want to do customer support, they should at the very least put a robot in charge of it that automates what needs to be done. Sure, most people don’t like those either, but it’s better than ignoring us. Or at least, you know, put a reactivate button on the new account page? I mean, it’s bare minimal effort… Hire me, I’ll drive/fly over and do it for you.

If the above solution posted by Saavick as a reply doesn’t work, try Funcom - Account Management I had to use this link as the one posted by Saavick did not work for me.

this is the most pathetic customer experience since I swore off EA sports for the same reason, 18 years ago. I haven’t played or bought one since. It’s not even like Simple Mobile, at least they pretend to care, even if they dont as a company. they either restore it or they dont. I’m past it, though I’ll keep this bookmarked on the off chance thay do get around to it. I’m done with you FUNCOM ------- FCK YOU Sorry, I had to do it :slight_smile:

Quick fix for froob accounts that have been frozen

Anarchy Online General Discussion

Saavick March 5, 2023, 7:24am 5

Have a look at this thread for a solution:

Topic		Replies	Views
Register.funcom.com being redirected to account.anarchy-online.com Support	29	9169	March 19, 2023
Trying to recover my froobs Support	10	849	February 5, 2024
Blocked Froob Accounts Support	2	1489	July 9, 2022
Upgraded my froob acct to premium with 3month sub-account now frozen Support	13	724	April 27, 2025
New returning player. Paid account works fine ^^ Froob accounts blocked. Need help Support help	9	1269	July 28, 2023

Quick fix for froob accounts that have been frozen

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