Hello! My org mates and I have encountered this problem, and I have found a solution for it. The problem: can’t log in a froob account using the client, the website says it is frozen, tho nő payment history is shown. Go to the old website register.funcom.com, log in and reactivate the free account for free. You have to do this every month, because the froob account will have an expiration date. Hope it helps!
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Sadly there is no reactivation anymore. That website gets redirected to account.anarchy-online(dot)com now and you can’t get it to the old website.
So I’m still locked out on my Froob account.
EDIT: Can’t add links so just removed the period and used (dot) for it.
nevermind its really gone, rip my old froob accounts, forever locked I guess
I’m having the same problem. this post is a year old and nothings been done. I have several 200 characters essentially useless now. thanks for nothing funcom. So I guess I’m beat?
funny cuz i had every intention of resurecting my dormant paid account, but not now. I have played the game since 2002!!! Stingray67 is my old soldier, first toon. I sent a “trouble ticket”, but got the canned form letter that i got 6 years ago when my last ticket got submitted. that one never got answered. So, I’m not optimistic. Thanks for ruining a good game, this time I’m done for good. bye
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Have a look at this thread for a solution:
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I still can’t log into the game, this doesn’t work
20 days old, 5 reply posts, and not one of them from funcom… they dont even care about us, the player, anymore. remember the good ole days when there used to in game managers ARKs? I do. remember when they provided tech support, on a timely basis? I do. guess the good old days are gone for good. I have better things to do with my time than play a game that means so little to the company. maybe when they go under, theyll have the time to care
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The silence from support worries me too. I posted this last June when it started happening to me Froob Account saying not paid
I just recently posted this in one of the other topics about this problem
now that it’s getting worst.
"I have multiple froob bank and buff toons that started freezing up.
I can’t even log them in now because all I have is the client login info,
and have long lost the emails or passwords to reset the accounts.
so they are frozen and unplayable “Unpaid”
I know the game is on autopilot at this point
and I’m ok with that,
but this isn’t just a normal ingame bug.
We can’t even log in !!!
If this isn’t a major problem I don’t know what is !!!
I had this problem a couple of weeks ago when I came back to AO. I don’t know if this helps anyone here, but if you were subbed to TSW (not legends), the account page for that is still the old layout, and it had a reactivate button. But for how long that will remain? Depends… But it took me a while to find that solution, and I had even sent in a support ticket. Fast-forward to now… I just checked my email, and I never got a response to that ticket. Yeah… Of course, I don’t need their help anymore, but still! If FC don’t want to do customer support, they should at the very least put a robot in charge of it that automates what needs to be done. Sure, most people don’t like those either, but it’s better than ignoring us. Or at least, you know, put a reactivate button on the new account page? I mean, it’s bare minimal effort… Hire me, I’ll drive/fly over and do it for you.
If the above solution posted by Saavick as a reply doesn’t work, try Funcom - Account Management
I had to use this link as the one posted by Saavick did not work for me.
this is the most pathetic customer experience since I swore off EA sports for the same reason, 18 years ago. I haven’t played or bought one since. It’s not even like Simple Mobile, at least they pretend to care, even if they dont as a company. they either restore it or they dont. I’m past it, though I’ll keep this bookmarked on the off chance thay do get around to it. I’m done with you FUNCOM ------- FCK YOU
Sorry, I had to do it 
not letting this post die, until Funcom answers it !!! Oddly, the account I’m currently logged into all of a sudden works, but not the other 3 that are still frozen 
u really think someone at FC knows why thats happening?
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Some of my frozen accounts I needed to change the password. I would suggest only try one account at a time. After I receive in an email with a new\temporary password, I used it to log in and I change the password back to my old password. I did this thinking my old accounts were somehow missing something and resetting the password might fixed it.
You can use try the TSW site:
https://register.thesecretworld.com/account > Click Home > Click Reactivate Button > Click a different Reactivate Button
Note: after doing 3 accounts, funcom might IP block me. That’s when I switch to using my smart phone or take my laptop to a coffee shop/library to get a new IP address. The block does clear up eventually.
Sadly, no, changing the PW didn’t help; still frozen. No idea what you meant by temporary password
No idea what you meant by reference to the TSW site. I when to the link but didn’t see any “Home” button
Oh great great great,
this worked,
now I’ll be spending my weekend, updating AO Item Assistant 
I would really like to figure out how you did this. Could you please explain? Did you go to that link and see a “Home” button?
I clicked the link, and saw a login page
- you log in
- on the left 'My Account", at the very top of it, is “HOME” (click home), home is where you can reactivate the account from, also change PW
my print screen is not working, apologize not able to provide screen shot
I should also note it worked on 3 of 5 accounts, the 2 that failed, the link funcom emailed for temp pw, was just a blank page
Thanks so much!!! This link worked for me too and you fixed my bank account alt, thanks for taking the time to reply here to you and for Saavic for helping us out too, much appreciated.
no, I think they systematically ignore these forums. As for knowing why? they surely do. They made the changes, so they must have something stupid in mind. part of the oooops I guess you’ll have to start paying us campaign.