Server rollback on Official 6457, 6458, 6459

Greetings Exiles!

Following yesterday’s scheduled maintenance on some servers, we were made aware of a considerable number of player buildings destroyed or otherwise lost seemingly out of nowhere on a few Official servers.

The affected servers are:
6457, 6458, 6459.

To mitigate the the potential loss of significant progress due to this issue, we are reverting these servers’ states to before today’s maintenance period. This state (backup) was taken at approximately 12PM CEST on June 14, 2021.

We understand that this is a considerable rollback, longer than we hoped to do. However, we feel the benefit of reverting to this previous state and recovering all lost bases and long-term progress of many players on these servers far outweighs the loss of progress caused by this rollback.

We are also investigating if other Official servers have been affected and will consider a similar response to mitigate any possible losses.

Thank you for your patience while we worked to investigate this issue, and we sincerely apologize for any inconvenience and frustration caused by this issue!


Edited original post and added two more servers: 6457, 6458.
We are continuing to monitor this issue.


Thank you sooo much!


Now maybe you can fix my server issue so I can login. Waiting three days for something like this is just nuts.

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