Subscribed for premium, account still says free

i have updated my account info on the old and new Age of conan unchained websites and have apparently paid for two months of game time. it says the payments have gone through, so i know funcom has my money but my account still says its a free account and wont give me my paid premium benefits. is there a fix to this? i was also charged 2 months instead of one. how do i get the second month refunded?
#1157035 - funcom support number.