Sorry @Nuria I corrected the mistake about the quote, sorry for the confusion 
I got the same impression but you cannot really blame him, can you?
He is a sympatic guy doing his job and telling us about what he was told to tell us (yes much telling) 
I do not have the solution to everything but I have a opinion about almost everything, if those are correct? Who knows 
More communication would be appreciated, and as much as I understand they will or cannot answer to the angry mob, they still should be more open about what is coming and so on.
Personally I was quite put off to read in the first announcement after their big holidays (I am happy for them they had it):
Patch Schedule for the next two weeks [31.07.2018]:
It felt like a slap in the face. Do not get me wrong I was looking forward to this DLC but being it the first thing they do after all the rage in the forums.
All was, at least for me, not as bad since they fixed the starmetal issue at least.
Later Tascha made a statement about that, so you have the whole picture:
Tascha’s statement