Hi @AndyB and @Community , many thanks for taking the time to pop in and apologise, as you can probably see, it means a lot to us all!
To put this into perspective, from the perspective of a 53 year old mom who also works, gaming is a passtime that I enjoy, but the last time I played any game before two years ago was Sonic The Hedgehog on the Sony Megadrive, so I am likely not your typical gamer.
I personally, especially during the past year, have been playing as a distraction from the fear of having to go out to work everyday, the worry that we all have in the back of our minds about Covid and what it might do to those I love and care about, and the very simple fact that gaming is probably the only socialising I am able to do for the time being. Planning what I am going to build or do ingame when I get home from a stressful day at work has been the one little thing I have been able to distract my mind with whilst being “out there” lol
You creators devise games that deliberately suck players in, get us emotionally invested in through time and effort with our base creations, things we earn and create ingame and the sense of community with fellow server members, both friend and foe alike. Coming into my game is like settling down into my home for me.
So please don’t be surprised when your passionate player base suddenly goes up in arms when something like this occurs, we get that things can go wrong, I have yet to see a game that hasn’t had it’s share of issues from time to time, but for the company to appear to be completely ignoring the same issues over and over can and does feel like a massive insult .
There is a danger that the message your company is sending out overall is coming across like…Hey I am sorry the car we sold you doesn’t work, we are aware, but hey look, we have a new model we are working hard on, why not buy that instead!
You are not the only gaming company with similar issues ( and don’t even get me started on the likes of Microsoft and their constant PC breaking updates!, oh how I wish I could win the lottery and sue them but thats a whole different issue!) and I know there is a lot going on behind the scenes that we do not get to see , but a little more info or even acknowledgement would be good to see, you could so easily be THE gaming company with a reputation for listening to it’s player base and responding swiftly, so thank you again for the apology and update, I hope the decay timers have indeed been turned off, although I am bracing myself for the loss of my castle.