The Never Ending "Loading Screen" Story

Im glad they turned off the decay timers, I hope everyones bases are okay. Im sure mine is gone, its been over a week that I couldn’t get in… Let us know here if youre good and your base is still standing!

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I’m keeping my fingers crossed for you🤞.
If you did attempt to load in, and were at your main base. Multiple people have reported that this resets their decay timer.
So don’t give up hope just yet…

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I fully understand and thank you for taking the time to actually reply back from a business point of view.

Ill have to get on that discord channel I was not aware that existed.

See look at us talking it’s refreshing :slight_smile: Now you have to go comment on the 45 threads on sandstone spamming or they will feel left out.

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I would end up in the desert from dying over and over so login in doesn’t help.

But I got kicked from the game on Monday when they applied the patch so my base should be ok thankfully.

I think everyone is more at ease with decay off. We can come back in a week when they solved the issue. If its a software issue that means another patch that has to get approved by sony :roll_eyes:

Yes Ive noticed that too. However we would have started off in our bases. So we can only hope for the best.

Sounds like you should be fine now though, hopefully everyone else will be too🤞

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Ok so this is again raising hopes of possibly not losing everything so Im at a good spirit waiting to be able to try all the new things of the update. Huge thanks for everyones efforts on this fellow exiles :blush: , party at my place 3052 when we all can access again.

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Hi @AndyB and @Community , many thanks for taking the time to pop in and apologise, as you can probably see, it means a lot to us all!

To put this into perspective, from the perspective of a 53 year old mom who also works, gaming is a passtime that I enjoy, but the last time I played any game before two years ago was Sonic The Hedgehog on the Sony Megadrive, so I am likely not your typical gamer.

I personally, especially during the past year, have been playing as a distraction from the fear of having to go out to work everyday, the worry that we all have in the back of our minds about Covid and what it might do to those I love and care about, and the very simple fact that gaming is probably the only socialising I am able to do for the time being. Planning what I am going to build or do ingame when I get home from a stressful day at work has been the one little thing I have been able to distract my mind with whilst being “out there” lol

You creators devise games that deliberately suck players in, get us emotionally invested in through time and effort with our base creations, things we earn and create ingame and the sense of community with fellow server members, both friend and foe alike. Coming into my game is like settling down into my home for me.

So please don’t be surprised when your passionate player base suddenly goes up in arms when something like this occurs, we get that things can go wrong, I have yet to see a game that hasn’t had it’s share of issues from time to time, but for the company to appear to be completely ignoring the same issues over and over can and does feel like a massive insult .

There is a danger that the message your company is sending out overall is coming across like…Hey I am sorry the car we sold you doesn’t work, we are aware, but hey look, we have a new model we are working hard on, why not buy that instead!

You are not the only gaming company with similar issues ( and don’t even get me started on the likes of Microsoft and their constant PC breaking updates!, oh how I wish I could win the lottery and sue them but thats a whole different issue!) and I know there is a lot going on behind the scenes that we do not get to see , but a little more info or even acknowledgement would be good to see, you could so easily be THE gaming company with a reputation for listening to it’s player base and responding swiftly, so thank you again for the apology and update, I hope the decay timers have indeed been turned off, although I am bracing myself for the loss of my castle.

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I am not sure if this has been mentioned or not, but this occurred to me yesterday as I was rebuilding my empire on 3827; If there are 6 servers, and 1 of the 6 servers is working as expected, perhaps looking at the settings, configuration, and current status of the working server, and comparing those data points with the non-working servers, one could diagnose what the issue is.

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@Community

06.00am GMT no access to server 3041
17.52pm GMT still no access to server 3041… decay well and truly happening now :frowning:

I wanna ride through the desert on a horse with no name

Build a house called the Rising Sun

Wear my Royal Lemurian armour dress on a date with Conan

Invite him home to my Castle for some fun

BUT

Don’t come online tonight
Well it’s bound to take your life
There’s a bad moon on the rise

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Please please for the love of Yog fix the servers, else I’ll be forced to conjure up even worse poetry!

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Greetings,

We still don’t have an ETA on the decay timer. We will continue to investigate and update this thread once we have news.

Apologies for the wait and thanks for your patience.

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There once was a game I could play
At the loading screen stuck it
After ten minutes I said f*** it
Now what will I do with my day

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So, one says yes, one says no as to whether the decay timers are paused??

I was actually feeling happy earlier today!

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The server command was sent yesterday, but it appears an issue is causing the setting to not actually stick, which is incredibly frustrating. We’re looking into the matter.

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@AndyB @Mayra may Yog be with you in the desperate times

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I guess it was too good to last. I have been on PVE-C 3827 since release. It was nice to see all the new faces in the past few days.

I logged off for lunch and now I have an endless loading screen trying to get back in.

sigh…

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Nothing but bad news today :disappointed:

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Further to my last and FWIW, I’ll add this;

  • I had been tearing down a bunch of T3 walls and rebuilding with stone to accommodate the new benches

  • I was crafting many of the new benches, placing them and moving them around a lot

  • My personal inventory is about full to the max

Perhaps this means something to someone

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well I went to bed last night thinking all was good and decays stopped but then I read the updated posts :pensive:

I know its a lot of work but does FC have access to these servers on the back end or is it all Gportal? Why I ask is just shut the servers down absolutely no one can get in so it’s not harming anything. You can then take backups and restore them when the fix happens. Just a thought.

Iv never worked with a server company that you couldn’t apply server settings real time and reboot on command. Its almost like everything with Gportal is done with a script that is on a scheduled task.

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I couldn’t even make this stuff up that’s how ridiculous it is

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