There is no button and there is no support for this game, period

I have this problem plain and simple:

So I log into my account to find the button:

Where is the button and where is the support for this game? It’s been nearly two weeks.

Did you start with a Funcom account and convert it to a Steam account at any point in the past? If so, you’re probably stuck. It’s a one-time, one-way process, unless you can convince customer service to help you out.

Hello. Try to click that “Steam Account” button under Account Information and see where it will take you otherwise you may have to install the game via Steam.

There is more information about which accounts are able to be converted here:

Alternative solution: Download SWL through Steam.