@dekkar, I understand that you are frustrated, and I appreciate your passion for the game and community. However, that is as far as I will address your post. Why? Because you make demands and threats, and you single out one of our employees. Please refrain from that.
@Sayuri, thank you! Your post is critical and tough, but fair and full of constructive feedback which we can take to heart and act upon. I wish it had stood alone so I could respond without also locking the thread, but I will do both.
As you say, you could go on adding more items but you’ve made your point. I can assure you the team is very much aware of the items you bring up concerning the game and patches. Now, while they are still open to feedback, that doesn’t mean some of them aren’t deliberate choices with regards to how the game is supposed to work and thus very unlikely to change. On the other hand, others are definitely bugs. I am not the one to address points for the game though; while I am a producer, this post is in my capacity with the Community Team. We have others who speak about the game, and they do intend to give more updates soon. I can share that we’re working on an update to 2.2 on test-live which will address some of the bugs and feedback received.
On some of your other points, such as the purpose of test-live and patch notes, and the forums being a customer service channel, I might disagree to a varying degree. However, I see where you are coming from, and this something we can address with better communication and clarity from our end. It is not like flicking a switch, but I assure you several improvements are already in the works. To that point I’m sure you’ve seen that we have some new Funcom names on the forums and other channels these days; staffing up is one of these improvements. Reviewing forum rules, guidelines and settings is another.
Thank you - and others - again for being constructive and helpful. As you said, “Enough of the resistance between the company, content creators, server owners and players.” We wholeheartedly agree, and will do our part.