Bazaar items that I paid for and emotes are no longer available. Twice they were available but when I log off and then return, they aren’t available anymore. They are in my ancestorial knowledge but have ! on them. I reported this bug. Also I can see it was marked as resolved in another thread but this BUG hasn’t been resolved. I have spent a lot of money, REAL money in the bazaar so to now to not be able to use them is upsetting, especially since that thread has been marked resolved. Also I haven’t received any response that they are going to fix it or when. If you really believe it is resolved and are not going to fix it and soon, then I want a refund after all if it was anything else in RL you would get a refund if you didn’t get what you Paid for.
This may sound weird but your windows clock might be ahead or behind by a couple of minutes. Re-sync your clock from windows might fix this. Let me know if that works for you.
My theory is that tlive‑service games and stores are checking if you’re connecting via a VPN from another country, suspecting you’re trying to access cheaper regional prices, and then block or restrict your connection, and without live services you can’t use your bought stuf. This happens a lot when your windows clock is out of sync and does not match your location forcing it to flag your connection as false posibive.
If this doesn’t help, your issue might be caused by something else. I’d file a support ticket.
I tried that and it didn’t work my husband works in IT and tried everything and it still doesn’t work. Also I put in 2 tickets and so far nothing. the problem is with the game. Also the problem is with both Exiles and Siptah
When you mention that the problem is with both Exiles and Siptah, that sounds like you are still playing on the two separately? Does that mean that you are still playing Legacy? Because in that case this might relate to a different issue - a lot of playstation players (also on Legacy) have lost access to all twitch drops, which could be happening for similar reasons.
That post being marked resolved means that the correct way to handle this bug is to report to helpshift, not that the bug is fixed. The fix is likely still being worked on.
So as suggested I tried re-sync time before posting this and it didn’t work. I tried verifying files on steam, didn’t work. We tried restarting server, didn’t work. Tried buying something on the bazaar as I read that it helped someone else, it didn’t work. Instead it is just another thing I can’t use. What is so frustrating is things I have been waiting for came on the Bazaar now and I don’t dare buy them. I have spent nearly 500 chf in this game if not more for items and emotes I cant use anymore. I have not received any information from my bug report. If it isn’t going to be fixed then can I expect a refund?
no I am playing Enhanced on Steam
okay thanks. so it is being worked on thankyou
It will likely be fixed with highest priority. Please have a little patience, your items are not lost, just unavailable atm.
Ok cool. So when you have put in tickets, did you select the category ‘Purchases’? That seems to be the category that they normally respond fastest to (especially for these sort of problems)
The fact that resyncing time didn’t work for you means that your issue is somehow different from the others in that thread. If you haven’t put in a ticket since a couple of days ago (when that workaround was discovered), it might be worth putting in another one and specifically mentioning that you have tried this and it did not solve it for you.
I did bug not purchase so I will resend a ticket tommorrow thanks
Ah, yeah. The ‘bug’ category they only ever respond with the automatic reply and nothing else, so you wiouldn’t see progress (even if they are working on it behind the scenes). Hopefully you might get more response for ‘Purchases’.
thanks
I don’t know if this info will help. When I logged on this morning I had access to my bazaar items but when I foolishly bought an item on the bazaar it all got locked out again 