IV. Bug Reporting
The Bug Report forums have been created as a place for members of the Anarchy Online community to report bugs or oddities in the game. This is not a place to request assistance with a specific ingame problem; all requests for ingame assistance must be done through the ingame petition tool (/petition).
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When starting a bug report, try to condense the issue into a single sentence, so at a glance, the handler will have an idea what the issue is. Make this the post name.
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In the thread body, please explain in detail:
What is the issue?
How (and where) can the issue be reproduced? -
With all bug reports, please include the full output from a [Shift]+[F9]:
Extended location information:
-3263.8, 907.0, 3.0 (3263.8 907.0 y 3.0 655)
-Pf Proxy: Model=51100:655 GS=0 SG=0 R=655, resource: 655
-zone: 2941, area: “Nepal”
Server id: 3903, character id: 50000:123456789, time: 2011-02-07 12:25:12 (UTC)
Version: 18.4.3.0_EP1, map id: 18.4.3.0_10.01.2011_16.39.40, build: 49291. -
Include any additional information that can help isolate and resolve the bug.
Posts made in this forum can only be seen by the reporter (aka you), the development team, the ARK Bug Hunters, and the Council of Testers. If you have any additional info to add to the report, please feel free to post a reply. While we don’t have time to respond to all reports, we respond to as many as we can.
Rewards System
The Bug and Exploit Reporting Incentives Program is live! You can find further information on it here: BERIP.
As an added bonus, you will receive a Bug Finder Shirt for your very first report!
“Report a Bug” Administrative Staff:
Anarchy Online Development team
Funcom Quality Assurance
ARK Bug Hunters
Rules & Disclaimer
Normal forum/conduct rules apply for this forum.
Please do not repost the same issue multiple times within the same patch cycle, as there will be no reward and it will not help expedite the resolution process.
Posting in this forum will not guarantee a fix to the specified issue in the immediate future. This forum does, however, present a platform from which bugs can be reported.
Report Template
When reporting an issue, no single part of the report is more important than the others; all aspects require an equal amount of attention. Below is a basic Bug Report template involving: Title, Description, Steps to Reproduce, Version, Reproducibility, and Attachments/Additional Details.
Title (Thread Title):
This is the forum thread title. It should fully describe the problem in a succinct and concise manner.
Examples:
Shop doors in Newland City do not open
Ground Chief Aune sometimes gets 100% reflect at the end of the DB quest
Redeemed mobs in the Adonis temple do not leave corpses
Description:
This is the bulk of the report. Please include ALL relevant information surrounding the reported issue: Who, what, where, when, why, how? The more information that is provided, the better. In addition to clearly describing the problem being reported, here are some examples of additional useful information.
Examples:
If reporting an issue with a Quest:
Questline name
Quest giver’s name and/or location
Current/Previous Quest completed
If reporting an issue with an Item:
Item Name
Item QL
Item AOID (Or a link to it from a database site, e.g. auno.org or xyphos.com)
If reporting a defect in the world geometry:
Full coordinates of the location (Shift-F9)
Steps to Reproduce:
A clear set of steps to reproduce the reported issue is vital, and is often what differentiates a strong report from a ‘Could not Reproduce.’
If the issue is complex or not, attempt to break up these steps into as many simple components as possible.
Below are example steps from a fake bug report.
Example:
- Log on with a Lv 220 Fixer
- Zone into Andromeda (3302.0 890.0 y 0.0 655)
- Equip an ‘Envy of the Xan’ (AOID: 280724). Note the listed weapon range - 25m.
- Locate a Unicorn Guard (3439.9 1238.6 y 6.9 655)
- Attempt to fire on the Unicorn Guard. Note that the weapon seems to only be effective from 10m away.
Version:
To provide information on the current Version, the easiest method is to Copy/Paste the full output from Shift+F9.
Example:
Extended location information:
-3301.3, 889.1, 0.0 (3301.3 889.1 y 0.0 655)
-Pf Proxy: Model=51100:655 GS=0 SG=0 R=655, resource: 655
-zone: 2942, area: “Nepal”
Server id: 3903, character id: 50000:12345678910, time: 2011-04-24 16:58:32 (UTC)
Version: 18.4.5.0_EP1, map id: 18.4.5.0_07.04.2011_18.23.41, build: 49417.
Repeatability:
This could be touched on or included in the description, but it’s good to always note how reliably this issue can be reproduced. Noting if the issue can ‘Always’ be reproduced or can only ‘Sometimes’ be reproduced will help during the testing phase.
Attachments/Additional Details:
Sometimes an attached image can be more beneficial to solving the issue than any set of steps or descriptive text. If there are any attachments that would help in reproducing the reported issue, please attach them and describe their relevance.
Similarly, if there is any additional information that may be related to the issue, but does not seem to belong anywhere else, place it here.
Do not be afraid of providing too much information! We would rather receive too much, than not enough.
If in doubt as to whether something is a bug or an exploit, treat it as an exploit, and report it directly to christa and andyb