Wifi not working - but hotspot does?

Hello!

My game is not loading up when I use my proper wifi, but somehow does when using my mobile hotspot, or a slower wifi, for example, my parents have both a 5G connection and a 4G connection. The latter works, but the former doesn’t.

By not loading - I mean it’s just really slow - the character model and chat box takes upwards of 20-25 minutes to appear, while it seemingly loads just fine on a WORSE network?

I know another person who’s also experienced something similar, and I have no solution to this.
Any help will be greatly appreciated.
I’ve tried resetting my network connections, and I’ve even reinstalled the game multiple times - nothing works.

The link above describes a similar issue. Is there a work around without having to use a VPN??

Greetings Rishangles!
Thank you for reporting your situation.

In order for our team to properly assist you, could you please provide us further information following the below Bug Report Template:

We’ll be awaiting your report!