Windows 10 Store version crashes repeatedly

Mutant Year Zero Technical Support
1

Doesn’t look like this forum is really monitored any more, but I’ll try one more time.

As reported in these two threads, the Windows 10 Store version of app crashes repeatedly. Usually on load and save, but sometimes during normal gameplay too. See these threads:
https://forums.funcom.com/t/the-game-crashes-repatedly/136412/4
https://forums.funcom.com/t/crash-on-load-save/134192/2

2

To prevent the forum automatically closing this thread, I’ll keep it alive until I get a proper reply.

3

Pointless response:
I’m having same issue. Keeping it installed till hopefully there’s a patch.
If it helps I have R7 3800x and 2080S

4

Thank you for the response. It sounds as if it is a common problem. I just wish I knew how to properly report a problem like this.

5

Bump

6

+1 here. I honestly wish I could have played this but it crashes literally every 15 minutes. I disabled autosave after combat which helped a little bit but it still happens on manual saves or just opening a chest or moving between zones. :frowning:

Please fix this?

7

Doesn’t look like these forums are monitored by Funcom.

8

Hi all this is a email I tried sending to the bearded ladies. Still waiting on a reply. Is this what everyone is experiancing?

I Am trying to play Mutant Zero Year road to Eden

I am able to load the game and play it but the game keeps crashing me out to the desktop, I am playing on the xbox gamepass for windows.

Things I have tried

Checked windows and GPU are fully up to date, this includes windows major update.

I have lowered the graphics in game from High to Medium

I have lowered the resolution from 1440p to 1080p

I have put anti aliasing to the lowest setting

Turning Vsync off and on

underclocking the GPU

the game seems to crash when it is saving:

open a chest

Finish a battle

Fast travel to different locations

travel to new locations

but it is now constant.

My PC specs are:

CPU - AMD Ryzen 7 3800x

GPU - Nvidia Geforce RTX 2080 Super

Motherboard - Asrock x570 Phantom Gaming ITX

RAM - Corsair 16gb 3200mhz

Stoarage Intel M.2 1TB

Eternet - Cable

The temperatures are fine and not an issue and the memory is not going past 40%

Do you ahve any suggestions as I do not want to stop playing this game but as it stands it is unplayable

Thank you

Emin3m41

1 Like
9

Hi all.

As there is no response regarding this I have sent a direct email to them and will respond on here with a fix IF I get one but I do not hold much luck

Emin3m41

10

Same here, the game crash randomly, is unplayable. I read in reddit that this happen in all consoles.

Ryzen 9 3900X
64GB a 3200hz
G1 Gaming GTX 980 ti
2TB M.2 Raid 0

12

Exactly what I’m experiencing Emin3m41.

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Bump

14

Possible simple solution. Could other people please test this also.

I like everyone here was having constant crashes with the Gamepass version of the game.

Under video settings I switched it to Fullscreen. It had previously defaulted to Windowed Fullscreen.

Since I have done that I have not had 1 crash in over a week’s time where as before I was getting constant crashes just in one play session.

15

I think you’re lucky or something else changed, as mine has been on Fullscreen for quite some time.

16

Hi,
Mine just keep crashing on starting up, any ideas?

Here’s crash report
[CrashReportClient]
bHideLogFilesOption=false
bIsAllowedToCloseWithoutSending=true
CrashConfigPurgeDays=2

17

I wonder if the crash reports are actually sent somewhere and viewed by anyone. Doesn’t seem that way.

18

Bump

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