Account Frozen after Trying to Add Extra In-Game Time

Even if I still have premium membership time on my account, because of a denied payment I have my account frozen, I did try to contact the Customer Service but it’s been 6 days since then and I’m still in the dark. Is there a way to get this issue sorted out?

Adding the number of my Ticket: “[Funcom Support #1165339]”.

Hope in a replay soon, @AndyB

Thank you.

Still waiting, @AndyB

Just got a reply and my problem is now fixed, thank you @AndyB

1 Like

Issue has been resolved.