Two Sundays ago I purchased a 12-month membership extension. The problem was that I canceled the first payment, then re-issued a second order which went through.
Problem is as follows:
- after I canceled the first payment, my account was frozen (despite still having 3 months of premium membership left)
- after I completed the second, the account was unfrozen BUT it only credited 9 months instead of 12 (i.e. it added 12 months to the date of freeze rather than the previous end membership date)
- after a few more minutes, account was frozen again (despite membership end date is March 2020) and asking for a SECOND payment
Opened a ticket on Sunday 17, no replies until now.
What do I need to do to get a reply?