Account paid but frozen

[Electrolyse]

Hello there,

I have paid for an account a week ago (reactivation not a new one), np to play for a week but today the account is frozen.

The account is already paid for a YEAR. Why it is frozen and can you reactivate it.

thank you.

Account Name

xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Membership Status

Frozen / Expired (2023-08-06 22:40:13)

Payment ID	Created	Description	Amount	Status
123554469	2023-08-01	Anarchy Online 12 month recurring	109.71 EUR	Approved

PAYPAL :
ayé avec

Carte de débit VISA x-xxxx

Vous verrez “PAYPAL *FUNCOMOSLO” sur votre relevé de carte.

€ 109.71 EUR

Gérer les paiements de Funcom Oslo AS

Numéro de transaction

xxxxxxxxxxxxxxxxxxxxxxx

Informations du vendeur

Funcom Oslo AS

+47 19198829547

support@funcom.com

Numéro de facture

123554469

Détails de l’achat

Anarchy Online 12 month recurring

€ 109.71 EUR

---

Total € 109.71 EUR

[Saavick]

hey hey

Funcom doesn’t offer support through the forums; it’s best if you don’t post sensitive details like your account name here. You can contact them via Funcom Help - Funcom.

[Electrolyse]

Hey, thank you for information, I’ll check there.

thank you.