Account still frozen

[Melcom]

@AndyB

Hot Issues:

In addition to the launch of RK2019, we’ve deployed a couple patches to fix some issues that popped up. The main things to highlight are that the Pioneer Backback from the new March 2019 offer is now claimable (and is NODROP, since that was asked about a bunch), and all claims from said offer should now be available on both Live and RK2019.

As mentioned above, there’s a lot of tickets coming in, and due to wait times, some players are asking in other channels (forums, discord chat, social media) about what’s going on. We’re aware that some of you are encountering issues with making your payments, account access, choosing the right offer (or getting the offer bonuses at all) and are working to resolve each issue on a case-by-case basis as they come up.

We can’t resolve billing issues in chat or on the forums - they HAVE to go through our email ticket system to be resolved. You can submit said email ticket here:

Funcom

Funcom Help - Funcom

contact funcom email support

I know the wait time sucks and you want to get in to play your fresh character! We want you in the game and playing too! And we’re working on that.

I am sorry to hear that, but the forum is not the right place for account or payment problems.

As in the Quote above me, the only correct way is the Email Ticket System.