I know there’s “extremely long response times” but that’s my paid game time wasting while waiting “Frozen” thingie.
So one hope someone from FC support see this and takes care.
Ticket ID : [Funcom Support #1220389]
1 Like
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
I’m sorry that we have not been able to respond to your email yet. There are many players in this situation and we’re working to help them as quickly as possible.
If you have purchased game time that you have not been able to use, we will assist you once we can open your support ticket. There will be a record of any lost time and we can adjust this once we can address the reason for the account freeze.