Account Suspension

Is it company policy to suspend accounts with out any reachout/communication with the account in question?

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Not sure if it is company policy and not gonna discuss it publically as it is a thing between you and Funcom/the GMs but it is definitly in the realm of their abilities to terminate your account without notification.
Probably best to contact them directly if you disagreement with them.

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Hello,

the forum is not the right place for account issues. In this case, I recommend the Email Ticket System

Edit:
maybe you can double check your Email (Spam Folder) if you are not receive an Email with more Information.

Greetings
Melcom

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