Can we get some sort of acknowledgement that this is an actual issue and it will be fixed? I haven’t seen any sort of acknowledgement of this. I just had to post this in our discord.
As many may have noticed, some thralls have been disappearing specifically in Gates of Ember. This is due to an issue on GPortal with a specific setting, thrall decay timer. For some reason, this keeps getting turned back on despite this being set to off on the GPortal settings. For anyone that has lost thralls, please try to compile a general list of what you lost (example: 10 T4 archers, 3 T3 archers, 5 fighters, etc) and we will try our best to reimburse those who lost thralls.
The second issue that we have seen, which will also cause a delay in reimbursing thralls, is after the most recent update the NPC spawn list in the admin panel is empty. This means we are unable to spawn in creatures for events such as monster mash, death maze, or spawning in thralls. Funcom has been aware of this by several posts in their bug forum and have yet to respond to this issue. When more information is available on this, thralls will temporarily be removed from the admin shop.
Note that animal pets remain unaffected and are still available in the admin shop.