as they announced its hollydays the staff is like all the years in 4 week vaccatin so mis jannuary sadly for all those folks wich have lost theyr bases until then and u can be very shure been banned and not been able to play u wont get a single sorry or reimburstment for the loose u had…
no its owned by tencent and tencent is a big asia scamgamer ruler, wich loves games were people grind alot. having a studio in carolina means nothing if its ruled by somewereelse.
Having bugs/problems on an update can happen, Rocket League had a update and troubles, War Thunder had a update yesterday and troubles. the difference they both fix the most game-killing troubles ASAP, where here with conan al we get is: “hey we noticed it”. Shit can happen, Solutions are not always easy to find but at least communicate! i have support tickets over 24hr old without any response. Start freezing the servers so you buy yourselfs time to fix your mess. Make people at least feel heard. And even if it is holidays, you provide a service to people around the world, you let people pay for your game and services, you should have a minimum amount of staff, it is not violating earned rights if you provide services during those periodes. Trains, Banks, etc. all keep runing on minimum staff because they are a service if you don’t want to be a service then shut the game during the holidays of the staff.
I can’t help but put on my engineer hat and think of the ways I would have handled that. But, again, I don’t know what their code or database looks like. Maybe all these transactions go through an external service, and getting that data isn’t so simple. Even if that is the case, how did the balances get screwed up in the first place? That should have even further protected against this.
The whole thing is deeply concerning. I can’t fathom having a system that takes in money not having better safeguards and transaction logging. My current suspicion is that there was a disconnect between the player data and a separate system they use for the store, perhaps a common service used for all their games. So no balances were actually affected. Player “Tandek” is now pointing to the wrong account, or no account and “-5000” is somewhere being coalesced with null. Still, all that could be cleared up by consulting a backup from prior to the release. And there better have been a backup from prior to the release.
It’s been 24 hours since I submitted my 1st ticket. Still banned as of this morning. What can I do?
ur dreaming thats not the viking way since they marryed with the mandarin way…
as u could read in this thread they will return to work in 4 weeks, and the first patch will come mid jannuary…
if u think the forum admins here can do anything ur hope is lost…
its funcoms way since 8 years smashing People the update in the face
here is what we think u should get, and until ur surprice is over they allready left hte building doing vaccation until next year, that has repeated every year, and if u look here in this forum the forum allways spikes from dez to january with complains…
Keep you Sinophobia for your self, they work way more in China then in most Western countries also if you want to profit you make sure the paying users don’t leave your game. only people that payed in this game are affected so it is not in the best interest of the company to have this situation.
It’s really all just speculation in the end, as that’s all that anyone can do.
Given the information that has been given, along with comparing the numbers between some of my friends, it seems to add up that the more spent crom coins on the bazaar discounted pricing and completing the battlepasses, the more “in debt” they are.
Given that they have stated that they have applied a fix that does not somehow retroactively clear the issue, also enforces that something regarding records or history is either being ignored or just simply isn’t there.
If the case is simply that they have just now decided to introduce a security system to keep track of crom coins and suspend accounts that do not add up, where in the start they had no system in place and therefore no need to keep track of crom coin changes (other than actual transactions, which is what I believe they still do have records of), then anyone who has been zealously participating in crom coins would be in the negatives since there are multiple sources of crom changes that cannot be retroactively tracked.
It is my suspiscion that since they were not keeping track of these, they opted to compare the current balance against all active ancentral knowledges, neglecting to take into account earned crom coins from the battlepass along with any battlepass rewards that also exist as bazaar items that were granted for free, aswell as any discounted pricing in the bazaar.
In this way, the numbers would not add up, and would most certainly be in the negatives, and would also not be as fixable as just simply referring to back logs, because they don’t exist.
no the patch dosent fix the problem for those wich tryed to connect to early, it only stops the problem from growing, there was no word about fixing and that the patch fix the bug for those wich have it atm and if u read it right u see it wont be fixed until mid jannuary following funcoms vaccation timeline…
funcom never buggled back reimburst for looses, or gives a s… what the customers thought…
i think u dont understand me right, the chines way of live is completly different then ours here, and i was not talking about that, i was talking about Asia Companys wich went out just to steal and Rob peoples money by using the god faith of the people spending theyr money until those companys run away, i have a blacklist of some companys wich did that on steam, so i never again fail for theyr scam… but some reapear allway in the past years and do exactly the same thing cuz it works…
While we are here can we can add another thing that needs fixing the cursed desync that causes npc-s on servers to teleport, slide, make impossible attacks on you while your hits are not being registered on pretty much every single server that exists and have existed.
How long can we say we have to wait till we get our lost/stolen whatever Coins back? I ain’t waiting till f**king January for the shit you guys did… I spend 40€ when you had them on Sale and now this? Unaccaptable. You better fix it asap, it’s been nearly 24h since I put the Ticket out and still no Email back like I heard with other after just minutes or couple of hours… are you working backwards? First new then old Tickets, if so I drop another one…
I’m really angry about this, I like this game, spended 1,4k hours in it, but for now I am done till I get my Coins back…
Do everyone a favor and do not send in more than a single ticket.
Not sending in duplicate ticket’s isn’t just a personal favor to the company, it is also favorable to all who are having an issue, as multiple tickets of the same issue ties up additional customer service and may result in multiple solutions causing issues in the solution itself. This makes things take longer than they should and could present more complications.
Yeah, I had 1200 Crom coins stolen from my account by this patch. Still no reimbursal. This is a serious crime Funcom!!!
as far as decay, they should have already turned off official decay timers until hotfix is out and working. That should have been step 1. Just shows the “we realize we should not release at end of work week” was just placating statement on the last 2 issues.
Usually i’d agree. but a ticket with no response even acknowledgment of information given…
Yeah I know I know, won’t do another Ticket, I’m just so annoyed and angry about this.
Im beyond angry. I had bo idea this was a funcom issue. Thought i got hacked. So i tried to purchase the crom coins to by pass this ban that shouldnt be. And now it says i owe more crom coins. Yet steam says purchase was successful and the money has left the bank account. My blood is boiling…so what now i have to wait to mid january to get a ban issue fix. If it happens. I paid for my server that sitting there waisting money. So i loose a whole month with no reimbusement. Nor has funco. Gotten back to me. Ready to say $#% this game and move on. Ive had to restart building everything after every update…and i dont even use mods. On top of the my battle pass decided not to work…so thats an on hoing battle with no proper fix.
Hey FC,
I got another issue that has popped up on playstation version. Seems like the game keeps running into a failure to recognize the console is connected to PSN and give the error. It gets worse the longer the game is in active memory. The work around i use to get online within the game is to shut the game down and start it again.
What’s weird about it is that I can play solo (non-coop) and it shows the store, challenges, and battlepass just fine so there is connection to FC Live.
And just my feedback on mid jan target for these corrections…come on people you knew that wasn’t going to fly with us consumers. Need to push back more on that in your interdepartmental huddles. A generic ‘as we get solutions to these problems we will schedule a hotfix to ensure technical and customer support is ready’ would have been better than announcing you’ll fix it next month. By putting it out there like that, it gives the appearance that the company’s time is more focused on other games or projects than CE and we, CE consumers, have been neglected to just a monthly maintenance taskers.