Approved Payment But still FROZEN after month

Hello,

I have payed for Anarchy Online 1 Month.
There was no problem with payment. Everything great, my money were taken.
So what’s the problem ? Well, i didnt get what i have payed for. Account is frozen to this day.
2 Months waiting to get MY money back or to open the account.
I have send tickets, yeah - no response at all.
So what is this about now ? Running service where funcom takes money from customers and doesn’t provide product, doesn’t repond to customers - not a single word of explanation.

Is this ok ? Is this legal ?

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