Billing problems

[Melcom]

@AndyB

Hi friends, customer support is still backed up but finally getting a handle on everything. If you submitted a ticket we’ll definitely work to respond as quickly as possible. I know the wait times have been long. Thank you all so much for your patience.

However, this:

no one handles tickets

Is simply not true and while I understand you may have been waiting for a reply for some time, please understand that GMs are working as hard as possible to respond to everyone’s tickets. Remember, our support staff take tickets for all our games, not just AO.

This is what a Funcom representative a few hours ago wrote

but
The forum is not the appropriate place for Account or Billing Issues.