My second account was billed 10 times for one month out of the blue. All charges happened in less than 10mins around midnight for FC billing. My bank approved the first charge and declined the other 9 charges. Their system insists that I’m not paid for and froze my account because of the other 9 charges. If I try to update the billing information it just continues to try to re-bill all of them and wont allow me to play until every charge is paid for. There is no way to delete the failed payments and funcom even a month later has still refused to get back to me to fix this issue.
I love this game, but at what point is too much? Can you please not charge my account 10 times? Could you please not take over 35 Days to fix a billing issue? Could you please not take my money and still refuse to let me play?
I completely missed all the anniversary content on a account I really needed it on. The is a complete bummer and has me questioning if I should even play anymore. It really makes me concerned that even more serous issues might arise in the future and I’ll be completely lost to fix them, as I am now.
Hopefully this thread will get some attention and won’t be instantly deleted like I see others.
Spoke to a GM on discord today that fixed the issue. However, he also said waiting that long is mandatory before you can directly PM a GM. Which is upsetting but I was glad for it to be resolved after all this time.
I’ve tried contacting a GM via Petition and they told me that they couldn’t do anything because I was in the queue. Apparently there are people with the same kind of issues that have waited longer than a month now.
I asked visa to pay me back, they did it, and now Funcom banned my char. they just don’t asnwer, but in the forums they are very active to close tread s like this. starting to think about complaining to the cyberpolice about this, i payed for a year and was banned after 3 months.