Bug where learned recipes disappear

All the recipes and emotes I got have disappeared. And all the rewards from my journey step have disappeared. I can no longer use sorcery. I can’t learn it again. Can it be repaired?

Game mode: Online official
Type of issue: Bug
Server type: PvP
Region: Asia
Server Name: 1400
Mods?: No
Edition: Steam

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cheater detele your recipe for sure . you can do nothing
only thing you can do is recreat character

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yeah that is not a bug, it a hack used, sadly there is hack coming from the biggest asian country that do that.

there is no remedy, you can use potion of reseting learning to get back all your points, that all.

I used a potion to reset my learning, but the recipes, rewards, etc. did not return.

I have no choice but to recreate the character.
I’m very disappointed.

I’m a little confused… If drinking a potion to reset your point gives you all the points back, then why do you need to recreate your character? Certainly starting with a leveled character that has all it’s knowledge points is better than starting over with a level-1 character, since both will have to ‘relearn’ lost recipes. :person_shrugging:

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some recipes you learn ( all dungeon tablets receipes for example ) can’t be relearn on the same character.

Oh, the game doesn’t ‘allow’ you to relearn those huh? Gotcha, that sucks.

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try relog first

then try potions etc…

or support

Definitely don’t delete the character, that’s stupid.
IDK why anyone would advise that

I would agree if anyone has stepped forward to say a Zendesk ticket resulted in return of all unlearned recipes.

Alas, the only way to get around it is to recreate until or if this iteration of hack is addressed.

Greetings @t2m414 and welcome to the forums!

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

My clan has made over 40 reports on this. Including video proof of the hacker doing it. “Sorry there isn’t anything we can do about it!” Is the response you get LOL

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Ya… thought as much :confused: Can you share an SS of the response?

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I just sent it.
Hope it improves.