I’ll do my best to address these questions. Obviously this isn’t an exciting or happy topic to engage with, but I do think it’s important.
1. The Illusive, Comprehensive List
We will not be releasing any kind of comprehensive list or even elaborate further on top of what we’ve said. The fact is this is an all new situation and I don’t trust myself to compile and release a list like that. We do not have any way of assuring the permanence of a list. Instead of releasing a list and having to change it, update it, maintain it, we’re just going to do our best to be as flexible as possible while trying to help as many people as possible.
2. What is “Paid”?
Paid is paid in every condition. Membership, Aurum, Patron, Funcom Points, Steam DLC: all of these are things that contribute to a customer’s paid status. There is a consideration of how long and how significant a person’s support has been, but there are no concrete rules to govern this. We’d rather do our best to treat people fairly and meet them where they are.
3. What about Grand Masters?
Grand Masters and other “lifetime” accounts are considered paid.
4. Can I buy your Customer Service?
If you pay for membership or purchase Aurum, your account will be considered Paid. Previous restrictions are still in effect: we’re limited by how long our tools store information and what we’re able to verify in our tools.