Yes, when a GM transfers over to Patron, this entitles them to Customer Service on a priority level (In regards to “Items that have mysteriously disappeared” coz somehow i need to refresh memories on what that means).
We kinda went through that on the link above and it came back that a paid member DOES indeed get better support (according to Funcom) but not in reality as we know, as there is evidence to show people who are GM and Patron are still waiting months for any type of ticket (Barr the automated ones) to be answered.
But lets just say it’s how they say it is. . .
Account Page Services and Complications - We will continue to offer full service for all players for these issues.
Deletion, Crafting or Currency-based Purchase Mistakes - We will be happy to continue to assist paying players. We will have to stop providing these kinds of services for players who do not support us financially. This includes item and character deletion. Items necessary for the completion of missions and quests are not included in this change of policy.
But i guess, there’s no support at all, if one doesn’t get the transfer of GM to Patron - right?
So where does that leave them?