Email support wait times?

Hello All,

I had a GrandMaster account for TSW and decided to look at SWL. I sent an email to the support team to see if they can reactivate my sub. It says response times are long. Does anyone know what the usual wait time is for this to be answered?

Thanks

Very long and probably even longer with the end times going on :v:

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Given the things I’ve heard/seen posted on forums over the past ~6 months, you can expect anywhere from 3 weeks to 3 months for a response.

thanks. Not helpful for levelling up as a non-patron and waiting for patron status and not getting any of the bonuses and then 3 months later getting it activated! I am assuming there is no in-game help that can be had?

In-game support can’t help with that kind of issue.