I am in the exact same boat. I have been traveling since 2015 and have not been able to transfer my account. More importantly this is irrelevant.
Simply rereleasing and rebranding the exact same game is an odd decision enough as it is. But if you’re going to just copy paste the game, with bugs and all, you can just copy paste the accounts that come with it! Why do I need to tell you do to your job (aka transfer everything, not just what suits you)?
Then not transferring my Master Patron is just outrages, rebranding the exact same product does not warrant you stealing the service I paid for. It is bad enough we lost years of progress that we put into our characters but I was looking forward to do it all again as it remains the best MMORPG out there in my opinion. But you cant ‘steal’ what has been paid for. Lifetime means lifetime, be it my lifetime or that of the game, and just rebranding it does make it a different game. I am certain a court of law would agree with me. And I certainly hope I don’t need to ask one…
Now I too opened a ticket days ago about this, kindly asking to restate my lifetime subscription as I do not want to play SWL handicapped as a f2p player. I understand that support department is backlogged but if people havent had a reply in 3 months then someone needs to light a fire under their a… butts.
Funcom is on a very short list of publishers/developers I still endorse and trust. I certainly hope I don’t need to blacklist them because of such a bad business decision to basically screw their player base like this. Unless our tickets are resolved of course.
I sincerely hope this thread will get the support department… well support in dealing with this backlog asap and we can get back what we paid for and back to playing once more.
Edit: The steam forums have an official statement from funcom that GMs need to contact support to have their status transferred. And yes this does refer to after the 2 year window. The socalled phase 2 transfer.
Ticket: [Funcom #1122547]
EDIT: It has been solved without issue, thank you support. I am sorry you are so understaffed (or so it appears) and are facing a 6 months backlog…