I couldn’t agree more with your replies. A company or business that offers a product or service in exchange for money should be held to the same regard and practices as any other entity.
To claim anything otherwise is not only bad business practise, it is also a bad trend that has extended to far too many facets of industry that more often than not are spearheaded and backed by either people that do not know better / have a very naive outlook and perception on how the world actually works (indicitive of ignorance or youth or both) and every year pushes the bar further in companies favor in regards to there responsibility involving a product that they sell or have sold = gaming is NO EXCEPTION.
Imagine you purchased a pair of head phones that only played audio out of one headphone, would you simply say "well this is not ideal, but maybe at a later date this issue will be solved and for now i will make do with just 50% of the products expected function… I think not.
I understand that gaming is a unique industry and has varying differences, but business is business & a broken product is a broken product = it’s that simple. Yes it will take some time to fix, but in the meantime communication in the form of a very simple & quick Dev Stream would not only be the least they could do, it should be expected at this point in time in the industry. Those companies that do keep dedicated players & consumers using there product and purchase more in the future are usually the ones that don’t leave there unhappy customers in the dark or simply label them toxic and either ignore them or simply move on with no acknowledgement of issues at all.
If you disagree with any of the above, i respect your choice to feel that way, but just know that you are fundamentally & factually wrong.