Does Funcom actually work?

There is alot of people already complaining about cheaters. So do i. I already sent ticket with all the informations in it. But seems like nobody is working or even answering. So i get the right to CRY here on forum.
In Official Server #6052 there is a clan that uses all the bugs / exploits / cheats and now crashing the server 10 times a day! which we cant even play anymore.
Can you please get this RIGHT. Please for once protect your legit players and respect the time we spend on this game.

Hey there,

Yes, we work.
We apologize if the time of reaction with infraction tickets is slow compared to expectations, but please be aware that we are currently facing a huge number of reports.