We ended up taking the elevators out of our base for now, there are a few workarounds that you can do, but since ours are both very short trips it just wasn’t worth it to mess with them. Ladders only for us until they get this fixed.
Workarounds we found are:
- If you approach an elevator showing at the top level while you are at the bottom, the chain needs to be pulled 2-3 times until you see it descend. Once it gets to the bottom level, you can ascend as normal.
- If you approach an elevator at the top level and it shows at the top level, or approach at the bottom level and it shows at the bottom level, pull the chain and let it go all the way up/down. Once it stops, pull the chain again to return it to you. You can then ascend/descend as normal.
- If you fall through the elevator on the way up, let it ascend all the way to the top. Call it back down, you can then ascend as normal.
Like I said, it was way too much hassle for us, but if you live in a base with really tall elevators this may help until they get it fixed.