Game mode: Online official | Online private
Type of issue: Crash | Bug | Performance | Misc
Server type: PVE / PVE-C
Region: EU
Reinstalled game, re-downloaded mods - set ping in Steam to 300,500 - nothing helps. All servers have ping 250+++ and no chance to join anywhere about 1 month…
Whats wrong?
Too many players have same issue.
Well, this is really sad…
Hey @methoz
Does this issue occur without any mods installed?
If not, please try to enable mods one by one until you find the one causing this and inform the mod author in their respective mod page.
The ‘Authentication Failed’ error is a huge problem… up to the fact that 1 into every 4 new players on my server cannot get in the game! This issue is playing on many servers and is not related to faulty mods! I have been doing tests and try-outs to get people in for months now… this is what I found…
1st… Server is available and reachable with a good ping. Other / some players get in always without any problem at all
2nd… Players who cannot get in have no problem in any other online game. Incl other FunCom games
Knowing this we started testing why they couldn’t get in. Complains vary from not getting into my server to not getting into any online servers at all (from Conan Exiles)
As time-out on verification seemed linked to the speed the game loads for the client (it is not a server or mod issue because every player would have it then) we tried other things which often (but not always) helped…
Remember… these same gamers have no problem running same level of gfx on other games. Only Conan Exiles has this problem.
Another server admin found problems with Steam name giving the same issue. Her steam user name just had a single non-letter/number character and as i’ve seen with some games this sometimes gets reported to the game as ??? for the steam name. The problem that this appears to cause is that Conan exiles login system use ? as a separator in the login line. At least it appears in the log that way.
Other UE4 games don’t have this issue so I’m assuming this is some quirk with how conan was coded for that portion. She changed her name to just a letter name and immediately was able to get in.
We have tried lowering the amound of mods too. For some that helped… not for all. Removing mods lowers the loading by making the mod list shorter. Though this (sometimes) works this cannot be good at all. Conan Exiles should be supporting the use of mods. FunCom intended it that way. So make sure it works that way! Testing if it was a certain mod we have done too. That doesn’t matter at all… It is not a certain mod.
Conan Exiles is a game that has many players go in without much patience. Not getting in on this reason will directly have them leave for other games which have no issues at all for them (ARK for instance).
I have tried setting the time-out on our server longer. It did not really helped.
My question is… why is this happening for so many people the moment their game rigg is a little older or conn a little less fast? And is there a way you can look into this? If we loose so many players on one server which we notice… you must loose many players on this in total on your game!
It is getting silly now and I tried everything I can (and I am an ICT proffesional) before sending this post. The net is full of this error and there is no solid reason why this is happening. But as player we shouldn’t concern us about reasons… we need solutions!
It’s not possible, when you try join to random server…
Thanks, I tried everything I found in other discussions, but also try your tips
Ok, nothing helped, even file integrity verification.
I can connect to 1 Russian server (I do not understand why) and not to others …
Thanks for the detailed information @Turmin-Amon. We’ll send that to our team to see if there’s anything we can confirm from our end.
Same …It keeps telling me I need to connect to the internet…Its the way they want you to connect now via Funcom live services…