Fatal error immediately after intro scene

no server or game mode due to not being able to make it past intro scene without getting a fatal error, ive never owned the game on steam before and have never used mods. this is the only error log in my conan folders so hopefully someone can see what the issue is and a possible fix

ConanSandbox.log (29.2 KB)

Please check that your computer meets the specs to run the game.

This is from Steam store page
minimum:

  • Requires a 64-bit processor and operating system

  • OS: Windows 10 64 Bit

  • Processor: Intel Quad Core i5-2300 or AMD FX-6300

  • Memory: 6 GB RAM

  • Graphics: Nvidia GeForce GTX 560 (1GB) or AMD Radeon HD 7770 (1GB)

  • DirectX: Version 11

  • Network: Broadband Internet connection

  • Storage: 115 GB available space

recommended:

  • Requires a 64-bit processor and operating system

  • OS: Windows 10 64 bit

  • Processor: Intel Quad Core i7 3770K or AMD Ryzen 5 1600X

  • Memory: 8 GB RAM

  • Graphics: nVidia GeForce GTX 780 Ti/970 (High settings) and 1070 (Ultra settings) or AMD R9 290/AMD RX480 (High settings)

  • DirectX: Version 11

  • Network: Broadband Internet connection

  • Storage: 115 GB available space

First glance, if I read this correctly, problem is with graphics.

Are your drivers updated?
Also it does not hurt to do “verify game files” in Steam.

im running win 10 64bit, intel i7 2600k, 16gb memory, Dx11 and 300gb of unused storage before install and ive verified game files serval times as well as unistalled and reinstalled the game multiple times with and without battle eye as well as removed some windows updates and disabled firewall, any fix ive seen on the internet ive tried, i even tried force running in dx12 also all my drivers ahve been updated current graphics driver version is 546.01

:brazil: pc feedback
Olá…
Existem várias maneiras de poder entrar em seu jogo Conan Exiles e uma delas envolve verificar os arquivos STEAM

ou EPICGAMES

, também recomendo que faça uma atualização em seu sistema windows verificando por atualizações no sistema.

A outra forma que pode ajudar você entrar no jogo é removendo a introdução cinemática, já falei sobre isso aqui pode conferir no post abaixo:

Caso nada disso funcione recomendo enviar um contato para o suporte ZENDESK
https://funcom.zendesk.com/hc/en-us/requests/new

Greetings Scorched!
Thank you for reaching out to us.

In order for us to properly assess your issue, could you please send us a screenshot of the Fatal Error window please?

We’ll be waiting for your reply!

i cant grab a screenshot for some reason but heres a photo off my phone hope it helps

soo 3 days now is anything being looked into

That’s the d3d error. Its been addressed numerous times. Use the search and you’ll see a ton of posts. In short; not CE. Its your hardware and UE4.

the thing is my d3d device isnt being lost, no where within the log or anywhere on any pops ups say my device is being lost

its still the d3d error. Same with renderthread. All are the same symptoms, disease and cure.

and whats the cure, a new graphics card when my 1080 runs every other UE games flawlessly and basically any game flawlessly

Follow the troubleshooting tips that have been aggregated. It could be many many things. A new graphics card wouldn’t even necessarily help if it is dragging down your PSU. There are a bunch of things it can be because it is system dependent.

i just got a brand new 650w psu so i dont think power is the issue ive ran just about every “fix” ive been offered including disabling firewall and uninstalling certain windows updates nothing seems to work, i can try lowering the power consumption of my gpu and see if anytjing changes this time though im scepticle

The main takeaway is, while it happens for CE, it is not a CE bug; it is hardware and UE4. Steam even addresses it:

Steam Support :: Failed to create D3D Device.

(again, failed to create D3D, Renderthread, other D3D all the same root cause, its just where UE4 fails). It’s entirely possible that 650W is not enough on your system. Power draw goes up with age, primarily due to extra heat production. Check anything in the various lists, clean out the dust from your PC, anything to knock down the power draw in addition to checking your drivers. It’s really a horrible error to get because it doesn’t have a clean fix that works for everyone.

There is an actual fix for the fatal at start up, if its the issue I’m thinking of, without having to like do any new hardware, if its the fatal at lauch happens it might be fixed by doing this, go to save file in your conan exiles folder, and then go to logs, and delete everything in logs. And launch the game. That issue with instant fatal at start is caused by a bug with one of the logs files on my end at least at times.once in a while it gets corrupted in there. So just delete everything in logs fonder and you will be good to go. That could be a possible fix.

ill give it a shot anything to get it to work, the thing for me is that ive never even been able to get to the start screen to even create my first singleplayer save, this is my 1st time ever owning the game on steam, ive previously played through game pass where it ran flawlessly but since i got the steam copy i havent even made it past the start up movie, as soon asit ends or i skip it i crash, ive even removed the movies and splash and all that fun stuff and still instantly crash. since playing on game pass i wondered if those files couldve caused issues but my pc has been reset a couple of times and completely wiped so i dont think gamepass or the xbox console companion are causing these issues

unfortunately it didnt work

Aww :frowning: well, not sure what the issue is. other then what has been suggested already might be other things you could do maybe.

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