Frozen account after some hours of play

I made a subscription to this game this morning. I’ve been able to play with a new character until some hours ago. I logged off a bit. I logged on now and I found my account frozen.
I paid via paypal. 1 payment failed and 1 payment approved. Please un freeze my account!
This is the ticket I opened: [Funcom Support #1164475]

Guess what? As a new account I cannot tag AndyB!

Here you go.

Thank you!

@AndyB Can you please help me?

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